01646 629 571

Annual Return 2026

Community Interest Care > Annual Return 2026

Community Interest Care CIC

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: Community Interest Care CIC

Provider summary

The provider was registered on: 03/11/2021
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. Identifying : The Company has an agreed suite of ‘Mandatory’ Training which all front-line staff members must complete and remain compliant in (renewals completed either annually or 3-yearly). In addition, supervisions are used to identify further training requirement on an individual staff basis/

Meeting those needs : The Company utilise a mix of online training (which includes both mandatory training and a suite of wider training material) and max available places on in-person courses.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. As a provider we endeavour to always offer among the markets leading terms and conditions which includes going beyond the Living Wage Foundation Real Living Wage (The Company is a member). In addition we run a staff referral scheme where staff members are incentivised to recommend people for roles within the business. We work hard to offer progression for team members with senior and team leader roles almost exclusively filled through internal promotion.

Regulated services delivered by this provider

Service name Service type Type of care
Community Interest Care Domiciliary Support Service None

Service: Community Interest Care

Service summary

Service Type Domiciliary Support Service
Type of Care None
Approval Date 03/11/2021
Maximum number of places 0
Partnership Area West Wales
Service Conditions
  • Community Interest Care CIC is registered to provide a domiciliary support service in West Wales regional partnership area
  • The responsible individual for this service is Paul Nigel Miller
How many people in total did the service provide care and support to during the last financial year? 170

Service management

Responsible Individual(s) Paul Miller
Manager(s) David Hart

Service contact details

Service Telephone Number 01646 629571
Service Contact Email Address info@communityinterestcare.com

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Engagement with people using the service

We undertake quarterly RI Visits which involve meeting with a representative sample of service users each quarter. Feedback is sought at each service user review (minimum quarterly) and we regularly receive feedback from allied health professionals and social workers.

Compliance and quality statement

Inspected – Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We’re proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people’s needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum hourly rate payable during the last financial year? £32.46
The maximum hourly rate payable during the last financial year? £43.85

Complaints processed by the service

Total number of formal complaints made during the last financial year 6
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 2
Number of complaints not upheld 4

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 59

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 6 0
Care Worker 51 10
Other Staff 1 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Senior Care Worker 6 0 0
Care Worker 51 0 0
Other Staff 1 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 0 1
Deputy Manager 1 0
Senior Care Worker 5 1
Care Worker 49 2
Other Staff 1 0

Staff qualifications

Hold required qualification & Working towards required qualification – not apprenticeship
Role type Hold required qualification Working towards required qualification – not apprenticeship
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 5 1
Care Worker 0 51
Other Staff 0 0
Working towards required qualification – apprenticeship & Qualification not required for role
Role type Working towards required qualification – apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0
Other Staff 0 1

Typical shift patterns

Role type Typical shift patterns
Senior Care Worker Day Shift 07:00 – 14:00 Evening Shift 16:00 – 22:00
Care Worker Day Shift 07:00 – 14:00 Evening Shift 16:00 – 22:00

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